A Study of Organizational Commitment, Job Satisfaction and Occupational Role Stress on Organizational Citizenship Behavior among Information Technology (it) Professionals in India

Organization citizenship behavior (OCB) is a term that encompasses voluntary positive behavior of employees of an organization, which support and benefit the organizations. The employees who engage in organizational citizenship behavior may not always be the top performers but they are ones who always make effort to ‘go the extra mile’ or ‘go above and beyond’ the minimum performance required to do a job satisfactorily that’s why OCB can also be termed as positive extra-role behavior, means performing above and beyond the formal role. Organizational Citizenship Behavior (OCB) is one of the most widely studied topics in organizational behavior research in recent years (Podsakoff et al. 1993; Hannam and Jimmieson, 2002; Zeuars et al. 2000; Ensher et al. 2001; Jahangir et al. 2004; Lievens and Anseel, 2004; Emmerik et al., 2005; Khalid and Ali, 2005). This concept was introduced by Bateman & Organ in 1980s and latter on refined and strengthened by number of researchers such as Podsakoff and Mackenzie (1993), Jahangir et al., (2004); Khalid and Ali (2005).